NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS

February 25 - 26 2026 | USA

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The speaker Pierre Charbonneau was part of the previous event. To review the most recent speakers list, click here.

Pierre Charbonneau

Director Passenger International Air Transport Association (IATA)

Pierre joined IATA in October 2015 to provide leadership and direction to drive the industry in improving the overall passenger experience throughout the journey, focusing on the interaction of the passenger with airlines, airports and other industry stakeholders.

He began his career at Air Canada in 1988 and held numerous positions over his 21-year tenure with the airline. He spent most of his career managing customer service and airport operations.

He moved to the Canadian Air Transport Security Authority (CATSA) in 2009 as the Regional Director - Service Delivery, being responsible for the effective, efficient and uniform service delivery of screening operations in the Eastern region of Canada.

He graduated from Ecole Polytechnique de l’Universite de Montréal in 1988 as an Industrial Engineer.

Check out the incredible speaker line-up to see who will be joining Pierre.

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