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Marlanges Simar

Senior Director - Customer Experience Walgreens

Marlanges Marseille-Simar is an accomplished executive known for driving significant improvements in customer experience and business outcomes. She excels in fostering cross-functional collaboration to enhance customer satisfaction, retention, and growth. As the Senior Director of Customer Experience at Walgreens, Marlanges spearheaded initiatives that resulted in a 9% increase in net promoter score and a threefold rise in the digital pharmacy annual conversion rate. Her leadership at Prime Therapeutics dramatically enhanced customer satisfaction rates and introduced efficient, patient-centric processes.

Marlanges holds a Bachelor’s degree in Business Administration from Ashford University, graduating summa cum laude, and is a Certified Customer Experience Professional (CCXP). She has earned multiple awards for her contributions to customer experience and strategic innovation.

Check out the incredible speaker line-up to see who will be joining Marlanges.

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