Bradly Sax

Vice President Customer Strategy & Experience Lendlease

Bradly Sax is a dynamic leader with over two decades of experience in driving customer success and operational excellence across diverse industries. Currently serving as Vice President of Customer Experience & Strategy at Lendlease, he has successfully launched customer-centric initiatives that significantly improved customer satisfaction metrics and transformed business outcomes. Bradly's extensive career includes over ten years as Global Director of Customer Experience and Operational Excellence at Delaware North, where he spearheaded the development of a comprehensive customer experience strategy that impacted half a billion annual customer interactions. He also served as a CX and OpEx consultant for over a decade. His strategic foresight and innovations have greatly enhanced business outcomes and customer loyalty. Bradly is passionate about utilizing data-driven insights to elevate the customer experience. With a vision for creating impactful customer experiences, Bradly Sax is poised to share his insights and strategies for success in today’s competitive landscape.