Amy Saunders

Former SVP Customer Experience and Engagement Novartis

As a C-Suite (SVP) leader, my special sauce is a fluid command of strategy, technology / data, and operational excellence – bringing the right balance of strategic leadership, hands-on execution, and change resilience to ensure lasting external growth and internal impact. With equal parts will and skill, I propel teams towards accelerated progress, deftly diffusing organizational complexity.

As a purpose driven leader, I am passionate about curating and accelerating integrated marketing excellence in a constantly changing world, crafting connected and frictionless customer experience across channels and technologies to enable accelerated go-to-market launch excellence.

For Novartis International, a $50B global pharma/onco leader, I pivoted the division towards a customer centric model and org design, creating and leading a new Customer Experience & Engagement function (exUS) across 100+ countries. Building a 120+ member team responsible for integrated marketing, data/AI, and technology, I played a critical role in accelerating and executing launch excellence to bring brand strategy to life through the design and delivery of remarkably right customer experience at scale across healthcare professionals, patient / caregiver, and sales field force audiences. This included concepting, global production / MLR / translation, and CRM.

Broader life sciences experience: spans pharma, medical devices, and consumer products for companies including WL Gore & Associates – Medical Products Division, and Johnson & Johnson Consumer Products Inc., in addition to prior healthcare agency positions at Publicis and Syneos.

Respected for: enterprise mindset and the ability to bring leadership and talent along in the journey, to relentlessly focus on the right jobs-to-be-done to bullet proof immediate go-to-market needs / risks, while leap-frogging competitively to deliver against tomorrow’s critical business goals.