Resource Library

It has become apparent that our sponsors will only invest with third party event providers who they trust and can de-risk their investment as much as possible. With 20+ years of experience in organising events, we have proven over and over again that we still deliver value, exceed expectations and show flexibility to our sponsor partners where and when it is needed most.

See how teaming up with us will take your organisation to the next level.

Get an insider’s look at CX USA Exchange - the exclusive event for senior CX leaders. Discover who attends, what’s discussed, and why this unique format delivers real outcomes. Inside the download: event overview, attendee profile, featured speakers, agenda highlights, how the Exchange works, and real testimonials. Download to see why CX leaders choose the Exchange for meaningful, high-impact collaboration.

Get an insider’s look at the conversations shaping the future of customer experience. The CX USA 2025 Post-Event Report captures the key insights, strategies, and trends shared by top CX leaders across banking, insurance, retail, and tech. Get highlights from keynotes, panels, and workshops, plus exclusive perspectives on the future of customer experience in an AI-driven, hyper-personalized world.

Customer support is more than just a service channel - it’s a defining element of the modern customer experience. In an era where loyalty is fleeting and competition fierce, brands that invest in intelligent, empathetic support stand out.

Why Neglecting Customer Support Could Be Undermining Your CX Strategy explores the strategic value of customer support as part of an integrated CX strategy. Discover how leading organizations are striking the right balance between human connection and automation, leveraging AI and emerging technologies to build smarter, more efficient support ecosystems that reduce churn and boost satisfaction.

Read now to uncover:

• How customer support drives long-term loyalty and retention
• Best practices for blending human service with AI automation
• The technologies shaping the next generation of CX