NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS

February 26 - 27, 2024 | Le Méridien Dania Beach, Fort Lauderdale, Florida, USA

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Customer Engagement Solutions Drive Transformational CX And EX Outcomes

In July 2022, CSG commissioned Forrester Consulting to evaluate how an enterprisewide CX strategy enables companies to be more customerobsessed and drives success for the customer, the employee, the industry, and the business. Forrester conducted an online survey with 484 global decision-makers in CX, operations, and marketing roles to explore this topic.

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