More Than Just a Retail Conference

You get so much more than just a conference when joining the Exchange. Drive change within your company by learning from the best in the business.

The CX Exchange Experience

Cream of the Crop

From speakers to delegates, you can be sure that you will spend your time at the Exchange rubbing shoulders with the very best in your industry. The Exchange is a Who’s Who of Customer Experience Retail executives - don’t miss out.

Roll Out the Red Carpet

We want you to fully embrace the Customer Experience Exchange Experience by giving you full access to two days of mind stretching every sessions, hours of networking time, and meetings with innovative solution providers all whilst unwinding in a fabulous location. Make the most of your experience AND the strategic business opportunities.

More Buyers Than Sellers

Limited vendor participation makes it easy for you to enjoy being onsite whilst getting business done. The Customer Experience Exchange doesn’t feel like a typical event or tradeshow because it isn't one. We pride ourselves on that.

What to Expect at the Exchange


Access the most exclusive network of Customer Experience leaders across retail, travel and hospitality due to our invitation only policy


Four months of in-depth research and a mind-blowing speaker panel ensure your mind will be truly stretched


Discover how recommended suppliers would approach your greatest challenges during private business meetings


With just 120 Customer Experience leaders in attendance, who are all in the same improvement mindset as you, you’ll get the opportunity to meet everyone at this intimate forum by the time you leave


Don’t just attend, take part. The range of Panel Discussions, Roundtables, Think Tanks and dedicated Networking sessions allow you to dig deep into the topics that matter to you most

The CX Exchange USA Audience

To ensure the Exchange offers the highest degree of relevancy, only senior executives responsible for strategic customer experience development and investment are invited to attend. This exclusive format allows you to connect with those peers whose insights you respect most – through exceptional networking, business meetings and strategic information sharing sessions.