Beyond AI: Aligning People, Processes & Platforms to Turn Business Strategy into Customer Value

The CX Exchange USA returns 22-23 February 2027 for its 7th edition as the must-attend, senior, invite-only forum uniting CX, Customer Service and Digital leaders from the US’ largest customer-facing organizations.  

Join 65 of your true peers to access exclusive case studies from adjacent sectors and join collaborative cross-industry benchmarking sessions designed to help you improve your operational foundations, break down internal siloes, connect your tech ecosystem and deliver the personalized, consistent experiences that 2027’s customers expect.

At the Exchange, every interaction is designed to accelerate your pipeline. Join us in 2027 and connect with senior decision-makers who have active budgets and live projects in AI, personalization, loyalty, and data-driven CX.

Sponsors engage as peers in think tanks, roundtables, and private meetings, shaping strategy conversations instead of pitching from a booth. In just two days, you’ll compress six months of outreach, meet 70 high-intent prospects aligned to your solution area, and position your brand as a thought leader on the topics buyers care about most.