IKEA are constantly adapting their customer experience strategies to suit the evolving consumer, including a rethinking of their traditional store, introducing digital avatars, and using AI to meet consumers where they want to be met. IQPC Exchange talked to Donna Moore, Country Digital & Business Development Manager, to find out more. 

In terms of customer service, no industry has been under as much pressure as travel in 2022. TUI has seen a big shift in mentality around the importance of placing customers at the heart of company strategy, proving that striving towards customer-centricity does not have to compromise a commercial mindset. We talked to Louise Williams, Group Head of CX Design & Implementation – TUI, to find out more. 

An exclusive interview with Lyndsey Edgar, VP of Operations at Monzo Bank, exploring Monzo's operations during the pandemic, the benefits of implementing CX culture across an organisation, and predictions in CX for 2023.