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Tui's Drive to Become More Customer-Centric

In terms of customer service, no industry has been under as much pressure as travel in 2022. TUI has seen a big shift in mentality around the importance of placing customers at the heart of company strategy, proving that striving towards customer-centricity does not have to compromise a commercial mindset. We talked to Louise Williams, Group Head of CX Design & Implementation – TUI, to find out more.

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