CX TRAVEL & HOSPITALITY EXCHANGE

Europe's Premier Meeting for CX Leaders in Travel & Hospitality

Name: CX Travel & Hospitality Exchange
Start: 2026-09-08
End: 2026-09-09

Empowering Customers, Employees & Businesses: Placing humans at the Center of AI-driven CX
8 - 9 September, 2026 | Hilton Syon Park, London

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Review 2025 Agenda

Sponsorship Opportunities

8 - 9 September 2026 | Hilton Syon Park, London

Harnessing AI that empowers frontline employees to improve customer experience and streamline customer journeys online and offline in order to generate ROI.

The CX Travel & Hospitality UK Exchange 2026 is a closed-door, invitation-only forum, welcoming 55+ senior CX, Customer Service, & Digital leaders under one roof to discuss the latest CX trends and innovations.

Gathering senior executives from the UK and Europe, the forum unites the biggest airlines, hotels, airports, travel agencies, and cruise lines for two days of strategic discussion, practical case studies, and peer-to-peer benchmarking.

Visionary speakers

2025 Expert Speakers Included...

Vinay Parmar

Founder

Customer Whisperers

Bas Lemmens

EMEA President, HotelPlanner; Chief Executive Officer, Meetings com

Meetings.com

Robert From

Chief Growth Officer

Rail Europe

René Frey

Chief Executive Officer

Rough Guides

Nicolas Bresch

Managing Director, UK & Nordics

Club Med

Jo Migom

Former Chief Digital & Customer Operations Officer (UK & EU) & General Manager

Thomas Cook

Mark Croucher

Director Of Planning And Customer Experience

P&O Cruises

John Bartlett

Head of Performance Reporting & Insights - EMEAA

IHG Hotels & Resorts

Heather Evans

Client Experience Director

Jacada Travel

Louise Bates

Director Brand & Product, TUI Hotels & Resorts

TUI BLUE

Pete Daykin

CEO & Co-Founder

Wordnerds

John Thompson

Chief Revenue Officer

IGT Solutions

Sam Haseltine

Senior Account Director

Treasure Data UK

Alexander Klose

Director Marketing DACH

Twilio

Matthew Biboud-Lubeck

General Manager, EMEA

Amperity

View All Speakers

LIMITED ATTENDEE PASSES AVAILABLE

Request your exclusive invite - limited places available!

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Sponsorship and Exhibition Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior professionals from across the Travel & Hospitality space, who are searching for actionable CX solutions.

CX Travel & Hospitality brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, prescheduled. 1:1 meetings.

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CX Travel & Hospitality Exchange: In Pictures

REQUEST YOUR INVITATION

“An excellent networking event which provided me with key CX insights and the opportunity to reflect on our own brand's customer journey.”

"A great couple of days meeting CX peers from the industry. It was so nice to bounce ideas off experts, share experiences and learn about some of the great things others are doing in the CX space."

"The networking opportunities were great and the sponsors were also of great interest. The team's follow-ups and help with the agenda organisation and ensuring that everyone was aware and on-time with the appointments was outstanding."

“Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity.”

“Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!”