CELEBRATING 10 YEARS OF
EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY
8 - 9 September 2026
| Hilton Syon Park, London
CX Travel & Hospitality Exchange 2025 Post Show Report
Discover the Future of Travel CX: Highlights from the 2025 CX Travel & Hospitality Exchange
The 2025 CX Travel & Hospitality Exchange brought together senior leaders from global travel brands like Thomas Cook, TUI Group, P&O Cruises, and Club Med to explore the evolving landscape of customer experience. This post-show report reveals how AI, predictive analytics, and emotional intelligence are transforming travel CX—from scalable empathy in digital interactions to ecosystem-wide collaboration across airlines, hotels, and OTAs.
To get the full rundown of:
- Key takeaways and actions from the Exchange
- Who was in attendance
- What these CX Travel leaders are actively looking to invest in and more.
With expert insights, keynote highlights, and attendee feedback, this report is a must-read for CX professionals aiming to future-proof their strategies in a rapidly changing travel industry.
📥 Download the full report or request an invite to the next CX Travel & Hospitality Exchange.
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Email: exchangeinfo@iqpc.com
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