Maximising Resources – Embracing Change – Winning the Customer

The battle to win over the customer is real. In a world where customers expect personalised, instant and increasingly unique yet consistent experiences, companies are under pressure to keep innovating to stay ahead of the game and to ensure that they can meet the requirements and demands of the modern traveller. We have evolved our agenda to provide a spotlight on how leading companies in the travel and hospitality industries have adopted new processes and procedures to handle the increasing customer demands. With more interactive discussions and networking opportunities than ever before, you will be able to delve into these success stories as well as learning how to drive change and improve customer experience.

Join over 70 leaders in customer experience and leading companies innovative solution providers to discover new ideas and make new connections across a productive two day Exchange!

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Meet The Speakers

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Who Attends the Customer Experience for Travel and Hospitality Exchange?

Who Can You Expect to Meet?

Chief Customer Officers, SVPs, VPs and Directors of Customer Experience will be attending from leading travel and hospitality brands from across B2B and B2C sectors. We qualify all attendees on job function, strategic responsibility, decision making power and budget to ensure you’re guaranteed to meet and engage with an elite group of customer experience leaders.



Car Hire

Theme Parks

Hotels & Resorts


Tourism Authorities


Find out what the CX Exchange for Travel and Hospitality is really like

Topics of Discussion

Ensuring your organisation is there for the customer in real time regardless of channel

Maximising loyalty to ensure a profitable relationship with customers

Anticipating preferences to deliver a personalised experience

Creating moments that turn flippant customer into forever customers

Take a look at who you can specifically meet at the Exchange, together with how to request an invitation to join the meeting.

Download the 2019 Agenda

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