CELEBRATING 10 YEARS OF
EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | Hilton Syon Park, London

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Claire Good

Chief Operating Officer Travelodge Hotels

Claire joined Travelodge in 2016 as Central Operations Director and led the transformation plan for hotel operations, as well as the delivery of the corporate productivity targets. Claire also contributed significantly to the company’s COVID-19 response plan and execution. Claire was then promoted to the role of Chief Operating Officer in January 2021. 

Prior to joining Travelodge, Claire’s experience spanned over 20 years which included executing customer and commercial transformation programmes such as at HAL (Heathrow Airport Limited) with the opening of Heathrow’s new Terminal 2, and as Customer Experience Director for the mobile operator Everything Everywhere.

CX Travel and Hospitality Exchange - Day 2

9:35 IMPLEMENTING INTELLIGENT AUTOMATION TO IMPROVE BOTH THE EMPLOYEE & THE CUSTOMER EXPERIENCE

Travelodge is automating numerous aspects of its operations including the implementation of robotic vacuums and streamlining self check-in processes to improve operational efficiency and customer experience.

During this talk you will hear insights on:

How to engage and empower employees to deliver propositions
Making strategic decisions in where to start in your automation journey

Check out the incredible speaker line-up to see who will be joining Claire.

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