CX RETAIL EXCHANGE USA
Resilient Retail. Powered by the Customer.
September 14-15 2026 | Grand Hyatt Buckhead, Atlanta
"In today’s retail environment, CX leaders are under more pressure than ever"
From balancing profit demands to rising consumer expectations shaped by digital giants such as Amazon, it’s imperative to keep CX at the top of mind. Creating seamless, connected and customer-centric experiences is no longer optional, but critical for resilience and long-term growth.
The CX Retail USA Exchange offers an opportunity to collaborate on solving the limitations of delivering truly seamless and customer-focused experiences, from breaking down siloes, embedding CX as a core pillar for enterprise success, and guiding customers to the right channels at the right time. At the same time, look forward to CX that is driven by opportunities and genuine partnership with the customer.
Become a CX Retail Exchange event partner
Build your tailored package with pre-scheduled 1:1 meetings, speaking opportunities, branding and more.
Request a complimentary invitation
Join our C-Suite list of leading USA retailers for two days of thought leadership, networking and meetings.
Download exclusive industry content
Expert speaker interviews, industry-critical reports, infographics and news.
Key Reasons To Attend in September
Navigate the complexities of true omnichannel delivery, sharing solutions with peers on building connected channels that provide a unified approach to the customer.
Embed and strengthen the position of CX as a fundamental priority for enterprise success.
Reduce friction for customers by balancing cost-efficiencies with CX for long-term growth.
Meaningfully implement AI with robust trialling, testing and evaluation for real returns for your business.
Move beyond the limitations and seek future opportunities for building genuine partnerships with customers.
EXCLUSIVE REPORT
When Points Stop Working: The New Rules of Customer Loyalty
Co-created with the CX Network, this mini-report reveals how customer loyalty is being reshaped in 2026 - and why it’s more fragile than ever. Drawing on real insights from leading retail brands, it shows how loyalty is shifting from points and perks to emotional connection, community, and trust, and how AI will change the rules again.
Download now to understand what’s next for loyalty and how leading CX teams are staying ahead.
OUR EXPERT 2025 SPEAKER PANEL FEATURED
Celeste Risimini-Johnson
Chief Merchandise & Operations Officer
Barnes & Noble College
Ashley Jacobs
Vice President Retail
Kendra Scott
Emily Dawson
Lead Customer Success Manager
Shopify
Melanie Huang
UX Ecommerce Manager
Princess Polly
Shailesh Nalawadi
VP of Product Management
SendBird
Caroline Villamar
Senior Manager, Customer Experience
John Varvatos
Ryan Minsker
Senior Sales Director for North America
Treasure Data, Inc
Daniel Moorlach
Global Sales Manager
Celebrus
Orsi Jojart
Senior Director CRM and Lifecycle Personalization Strategy
Macy's
Tim Wittbrod
Director, CX Specialist Sales
8x8
Bree Richmond
Vice President, Retail
Good American
Angela Rieger
Chief Transformation Officer
Lands' End
Neha Kovach
Global Head - Omni channel CRM , CX, Clienteling & Data Insights
David Yurman
Jennifer Ferrando
Senior Vice President, Global Retail Operations
MillerKnoll
Shannon Flanagan
Founder
Retail Women In Tech
Victoria Santoriello
Vice President Global Customer Experience and Product Strategy
Kate Spade New York
Maurice Edwards
Executive Vice President of Operations
Gardner-White Furniture and Mattress
Jeffrey Warren
Vice President, Selling and Customer Experience
Macy's
Gil Bar-Lev
Chief Executive Officer
HomeRoots
When Points Stop Working: The New Rules of Customer Loyalty
When points stop working, what’s next? Written in collaboration with the CX Network, this concise, insight‑rich mini‑report reveals how loyalty is rapidly shifting in 2026 across fashion, ecommerce, and grocery retail outlets.
CX Retail USA Exchange Post Event Report 2025
Download the 2025 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more!
Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate
An exclusive discussion with CX minds at New Look and Look Fabulous Forever.
2026 Sponsors include:
CX Retail USA: In pictures
The Differences In Providing CX Between Traditional Brick & Mortar And Pure-Player Fashion Retailers
Powering Retail Growth: The Next Generation of CX
A Five Star Event! Hear From The CX Retail Community:
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Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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