Differentiating Through Experience to Drive Loyalty & Retention
August 2027 | Atlanta, USA
AUGUST 2027, ATLANTA, usa
CX Retail Exchange USA Returns in 2027
Following an incredible 2026 Exchange, which explored everything from turning AI and transformation ambitions into measurable results to strengthening customer loyalty and creating seamless experiences across every touchpoint, we’re already looking ahead to what’s next.
The CX Retail Exchange USA returns to Atlanta in August 2027, bringing together senior CX, Customer Service, Digital and Retail leaders to benchmark strategies, tackle their biggest priorities and learn from the brands shaping the future of retail customer experience.
Register your interest below to be the first to hear about the 2027 speaker faculty, agenda and event updates.
Register your Interest for the CX Retail Exchange USA
Community in Numbers
JOB FUNCTION
Contact Center
Product / UX
Omnichannel / Marketing
OUR EXPERT 2026 SPEAKER PANEL FEATURED
William Boggess
Vice President of Strategy, Innovation & Customer Experience
Hibbett
Ryan Smith
Vice President of Guest Experience & Operations
Ashley Furniture
Debra Sell
Vice President of Store Experience
Meijer, Inc.
Laura Prideaux
Director, Retail Performance
David Yurman
Aurelia Pollet
Vice President of Customer Experience
CarParts.com
Stuart Slomberg
Chief Retail Officer
Road Runner Sports
Megan Murray
Vice President, Events and In-Store Experience
Ulta Beauty
Lisa Feig
Senior Director of Customer Experience
Miller Knoll
Melissa Dusendang
Head of Customer Experience
Shefit
Njeri Gachago
Director of Store Operations Strategic Initiatives
The Home Depot
Allegra Pedretti
Executive Director, Customer Experience Measurement
CVS Health
Sharat Dwibhasi
Associate Director of AI, Growth & Commerce Strategy
Chewy
Suri Mishra
Group Director of Omnichannel Insights & AI Acceleration
Walmart
Deepak Maheshwari
Senior Director of Engineering - Customer, Marketing & Loyalty Technology
Macy's
Prakash Hariharabalan
Senior Director of Marketing Analytics (AI and Innovation)
Signet Jewellers
Hear from your peers why you should attend
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A Five Star Event! Hear From The CX Retail Community:
Sponsorship Opportunities
Sponsorship is the most effective solution to share your company’s idea to senior CX, Customer Service, Digital and Retail professionals who are searching for actionable solutions.
The CX Retail Exchange USA brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, scheduled 1:1 meetings.
EXCLUSIVE REPORT
When Points Stop Working: The New Rules of Customer Loyalty
Co-created with the CX Network, this mini-report reveals how customer loyalty is being reshaped in 2026 - and why it’s more fragile than ever. Drawing on real insights from leading retail brands, it shows how loyalty is shifting from points and perks to emotional connection, community, and trust, and how AI will change the rules again.
Download now to understand what’s next for loyalty and how leading CX teams are staying ahead.
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Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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