Differentiating Through Experience to Drive Loyalty & Retention 

September 14-15 2026 | Grand Hyatt Buckhead, Atlanta

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SEPTEMBER 14-15, BUCKHEAD ATLANTA

Delivering seamless, high-quality experiences and service at every touchpoint to maximize lifetime value

The CX Retail Exchange USA returns as the nation’s foremost, invitation-only forum for senior leaders in customer experience, customer service, store operations and digital transformation across the retail sector. Bringing together executives from every corner of the industry - from high street and luxury to fashion, home, and grocery - this distinguished gathering provides a platform for strategic dialogue, peer-to-peer learning, and solution-focused collaboration. This year’s Exchange goes beyond the fundamentals to tackle the evolving priorities shaping modern retail CX: aligning cross-functional teams around shared ownership of the customer journey; simplifying and optimising increasingly complex technology stacks; and advancing from AI experimentation to measurable performance and scalable impact through responsible use of data.  

Want a glimpse into what you can expect?

The CX Retail USA Exchange Post Event Report delivers a comprehensive summary of the key insights, trends, and strategic discussions shaping the future of customer experience in retail. Drawing on perspectives from senior CX leaders across leading U.S. retail brands, the report captures how organizations are responding to rising customer expectations, digital-first behaviors, and operational complexity.

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OUR EXPERT 2025 SPEAKER PANEL INCLUDED

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Hear from your peers why you should attend

Partnership Opportunities Available

A Five Star Event! Hear From The CX Retail Community:

Sponsorship Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior CX, Customer Service, Digital and Retail professionals who are searching for actionable solutions.

The CX Retail Exchange USA brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, scheduled 1:1 meetings. 

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EXCLUSIVE REPORT

When Points Stop Working: The New Rules of Customer Loyalty

Co-created with the CX Network, this mini-report reveals how customer loyalty is being reshaped in 2026 - and why it’s more fragile than ever. Drawing on real insights from leading retail brands, it shows how loyalty is shifting from points and perks to emotional connection, community, and trust, and how AI will change the rules again.

Download now to understand what’s next for loyalty and how leading CX teams are staying ahead.

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When Points Stop Working: The New Rules of Customer Loyalty

When points stop working, what’s next? Written in collaboration with the CX Network, this concise, insight‑rich mini‑report reveals how loyalty is rapidly shifting in 2026 across fashion, ecommerce, and grocery retail outlets.

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CX Retail USA Exchange Post Event Report 2025

Download the 2025 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more!

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Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate

An exclusive discussion with CX minds at New Look and Look Fabulous Forever.

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Request your Invite to Join us in Atlanta

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact enquire@iqpcexchange.com

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.

In Partnership With:

CX Network

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

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