The CX Retail Exchange Series 2026

Invitation-Only CX for Senior Retail Leaders

A private Exchange for senior CX, Customer Service and Digital leaders, focused on real‑world case studies, peer‑led discussion and measurable business outcomes.

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Why the CX Retail Exchange Format Works

Unlike traditional conferences, the CX Retail Exchange is designed to enable open, honest discussion among senior retail leaders facing the same challenges.

Invitation‑only attendance to maintain peer‑level discussion
Sessions led by real retail case studies, not theory
Focus on CX strategies that drive measurable business outcomes

Choose your CX Retail Exchange
Three invitation-only Exchanges. One shared focus: Helping retail leaders turn CX into competitive advantage.

CX Retail Exchange USA
September 14-15 2026
Grand Hyatt Buckhead, Atlanta

An invitation‑only Exchange for senior CX, customer service and digital leaders from retail. The US Exchange brings together peers for real‑world case studies, closed‑door discussion and proven technology use cases, helping leaders link CX strategy directly to measurable business outcomes.

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CX Retail Exchange Europe
18-19 May 2026
Hilton Barcelona, Spain

An invitation‑only Exchange for senior CX, customer service and digital leaders across European retail. The event centres on real‑world case studies, closed‑door peer discussion and proven technology use cases, helping leaders benchmark best practice and turn CX strategy into measurable results across markets.

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CX Retail Exchange UK
1-2 July 2026
Hilton Syon Park London

An invitation‑only Exchange for senior CX, customer service and digital leaders from UK retail. The UK Exchange brings peers together for closed‑door discussion, real‑world retail case studies and evidence‑based technology use cases helping leaders sharpen strategy, benchmark performance and embed customer‑centricity across the organization.

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