CustomerServ is an outsourcing ecosystem, crystallizing the CX landscape, to help corporate brands select the right business process outsourcing (BPO) partners, at no-fee.

• CX – improve customer engagement, ROI and CSAT with better outsourcing partners
• Tools – cost comparisons, due diligence and scoring templates, MSA/SOW formats
• No-Fee – no cost to engage us for vendor recommendations, market insight, thought leadership, guidance, analysis. Our fees remunerated by our BPOs, we're baked into SG&A budget. We require our BPOs to eliminate salespeople and sales costs from our client engagements
• Speed to market – identify the right BPOs (right size, scope, skills, culture, locations, pricing, etc.) early in search process, accelerate change
• De-risk – avoid defaulting to larger BPOs, discover exceptional mid-sized BPOs
• Geo locations – onshore, nearshore, offshore brain-trust and strategy shaping
• Emerging geos – discover less saturated emerging global markets for BPO services Change management – get ahead of rapidly changing industry landscape