Girish Joshi

Executive Director - E-commerce LG Electronics

Agenda Day 2

2:35 PM Presentation: Transforming Your Contact Center into an E-Commerce Growth Engine & Loyalty Driver

Retail and e-commerce contact centers are often viewed as a drain on resources and budget, with their role often limited to automated chat solutions designed to deflect enquiries and reduce operational costs.

But what if your customer service teams could be a powerful driver of revenue growth outside of resolution and recovery?

Learn from the success of LG Electronics in this stand-out case study and uncover how to supercharge the abilities of your contact centers.

• Reimagining the role of your contact center to drive sales, strengthen existing customer relationships and influence purchasing decisions

• Building a scalable conversational commerce strategy that seamlessly connects customer service and sales objectives

• Driving measurable outcomes across brand building, product discovery and conversion

• Exploring how conversational commerce can evolve beyond the website to support customers across emerging channels and touchpoints

Check out the incredible speaker line-up to see who will be joining Girish.

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