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We are delighted to be sharing the Global State of CX Report for 2025, researched by CX Network and their panel of expert CX analysts. 

Download the tenth anniversary edition of this comprehensive report to learn:

• How AI is transforming operations
• Where CX leaders are investing their budget
• Priorities for winning the hearts of customers
  

The CX Retail USA Exchange Post Event Report delivers a comprehensive summary of the key insights, trends, and strategic discussions shaping the future of customer experience in retail. Drawing on perspectives from senior CX leaders across leading U.S. retail brands, the report captures how organizations are responding to rising customer expectations, digital-first behaviors, and operational complexity.

Inside the report, explore how retail leaders are approaching AI-driven personalization, omnichannel experience design, loyalty and retention strategies, and balancing automation with human-led service. You’ll also uncover peer-driven insights on data-led decision-making, workforce enablement, and measuring CX impact in an increasingly competitive market.

 Designed for Heads of Customer Experience, CX Directors, Retail Executives, and Digital Leaders, this post-event report provides practical takeaways, standout session highlights, and real-world examples discussed behind closed doors at the Exchange. Download the CX Retail USA Exchange Post Event Report to benchmark your CX strategy, understand where retail CX is heading next, and stay ahead of industry transformation. 

In this exclusive interview, Shaz Kahng – Board Director at GoPro, former CEO at Gymboree, and award-winning author – shares insight into why retailers should be prioritizing excellence in customer experience in today's day and age. 

Consumers are becoming increasingly aware of the retail sector’s environmental impact. In this article, retail leader Louise Mitchell shares tips on designing and communicating sustainability strategies that resonate with customers to achieve trust and loyalty from the next generation of environmentally conscious consumers.

Customer support provides a crucial touchpoint which can make or break customer experience. A solid customer support function can help retailers stand out from competition, increase customer loyalty, and reduce churn. This article highlights the often-overlooked value of customer support in CX strategies and examines how technology is transforming the role of support agents.

In an exclusive discussion with CX minds at New Look and Look Fabulous Forever, the #CXRetail team asked key questions around standing out from the crowd and engaging with the customer on a meaningful level. Download your complimentary copy now to read up on their inspring answers >>

The pandemic has prompted a generational transformation in retail, changing the relationship between retailer and customer forever and sparking a whole host of new unmet needs and raised expectations that retailers of every size and scale have an opportunity to capitalise on. Download the report to access: A valuable sourcebook of clear, actionable insights, ideas and inspiration for you to apply in your own business A spotlight on brands and retailers who are already taking steps to exceed new expectations