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We’re delighted to share with you the official agenda for the CX Retail USA Exchange 2025, coming to Jersey City, NJ on September 23-24! Join fellow leaders from some of the USA's biggest brands for this year's Exchange - lead the charge towards the next-generation of retail excellence and discover how major retailers are shifting CX from a business cost to a revenue driver.

With an intimate audience of 70 senior, decision-making delegates, the invitation-only format ensures that you are networking with other senior leaders, who will face similar challenges and share similar responsibilities, in a dedicated, relaxed setting. The unique mix of panels, presentations, roundtables, think tanks, one-to-one meetings and networking functions provides a varied basis for you to actively exchange ideas with other delegates throughout both days.

Boost your retail performance with our Omnichannel Retail Strategy Checklist - a clear, visual guide that helps brands assess how connected their customer experience truly is. This infographic breaks down the five essential pillars of a successful omnichannel strategy, including unified customer profiles, integrated fulfilment, real‑time journey‑led engagement, connected store operations, and customer‑value‑driven KPIs.

Discover the four levels of omnichannel maturity, from “Multichannel in Name Only” to “Omnichannel Nirvana,” and pinpoint where your organisation sits today. Learn how to eliminate disconnected touchpoints, streamline fulfilment across stores and warehouses, empower store teams with real‑time insights, and deliver seamless, personalised experiences at every point of the customer journey.

Perfect for retail leaders, ecommerce teams, and CX strategists, this infographic helps you identify gaps, align teams, and move toward a fully integrated, customer‑first retail model.

Download now to see where you can benchmark against fellow CX leaders ahead of the CX Retail USA Exchange.