NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR
SENIOR CUSTOMER EXPERIENCE LEADERS IN RETAIL
23 - 24 September, 2025
| Jersey City, New Jersey
Advisory Board
CX Network is the online resources portal for IQPC’s customer experience, service, insight, digital and marketing events and provides value-rich content for its members.
Our cutting edge content is developed by experienced CX professionals and industry insiders, so members benefit from access to expertly produced market reports, CX TALK videos, white papers, interviews with industry leaders, case studies, podcasts and much more!
CX NETWORK ADVISORY BOARD MEMBERS
As well as our network of just over 20,000 senior CX leaders, we have also assembled the CX Network Advisory Board; an international group of customer experience, customer service, insight, marketing and digital experts. Each member is carefully selected for their experience and knowledge, ensuring the CX Network and the Exchange events are driven by well-rounded advice on the latest and future market trends.
Luke Gregory
Head of Digital EMEA
Facebook
Annette Höher-Bäuerle
Group Customer Experience Director
Thomas Cook Group AG
Karen Pascoe
SVP & Head of User Experience
Mastercard
Victor Milligan
CMO
Forrester
Claire Hill
Customer Services Director
Boohoo.com
Erik Vercouteren
Executive Vice President Customer Experience
KPN
Richard George
Head of Customer Self Service
Thomson Reuters
Raymond Löhr
Director of Operations and Customer Strategy
Vodafone
Emma Wright
Director of Customer Experience
RSA Group
Ingrid Lindberg
CXO
Chief Customer
Katherine Hayward
VP Customer Experience Design
Scotiabank
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Gero Niemeyer
Managing Director of Customer Service
Deutsche Telecom
Berhanou Gebre
VP Digital Customer Experience
Schneider Electric
Megan Neale
Founder
LIMITLESS Technology
Dawn Cronogue
Contact Centers Director
Brakes
Edwin van Outersterp
Global Director Customer Service
Sanofi Genzyme
Kai Schubert
VP Customer Interactions
airberlin
Danny Andrea
Retail Director
Artisan du Chocolat
Director of Customer Experience
Chief Counsel - IP & Technology Law
Euroloan
For more information on how to get involved in the CX Network Advisory Board, email us at info@exchangeevents.co.uk.
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Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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