What’s New?

We are delighted to bring you the 10th edition of the Customer Experience Exchange for Retail – the annual meeting place for the most senior names in the industry to meet, exchange ideas, network and discover the latest solutions in the market.

Celebrate the 10th anniversary with us at Hilton London Syon Park, and seize the opportunity for first-class networking, unrivalled exclusive content and benchmarking of best practices with senior thought leaders of today. What can you expect?

PEER-TO-PEER NETWORKING OPPORTUNITIES

From our dedicated networking sessions, to our brand new onsite Brainstorm Hub, to the Official 10th Anniversary Evening Celebrations, you will have had a chance to network and engage with everyone on site by the time you check out at the end of day 2!

BRAND NEW, UNIQUE CONTENT

Don't miss the highly anticipated mainstage presentations from our fabulous 2022 speaker faculty, consisting of senior retail leaders who are all doing incredible things for their customers and their companies. You will gain exclusive insights on what some of the most exciting retailers of today are doing to stay up to date with their customers and bring about customer excellence in 2022. 

BE A FLY ON THE WALL

Wondered about the impact on CX strategy from changing consumer habits, and the future role of the physical store? Our mainstage  panel discussions will provide an opportunity for you to sit back and enjoy as your favourite retailers share how they are navigating the waters in this new, evolving, hybrid era of retail.

MAKE THE CONNECTIONS THAT WILL ENABLE YOUR CX INNOVATION

Customise your itinerary pre-event to make sure you optimise your time on the Exchange. Schedule the vendor meetings you need to have to create an informed decision about the next big CX investment you will be making, and use the event as a platform to launch your next big CX game-changer!

INTERACTIVE ROUNDTABLE DISCUSSIONS

Join our world class Roundtable Discussions and have your say on the top challenges facing you and your peers. These discussions cover a variety of leading CX and retail related topics! Simply choose the topic of most interest to you and join in the discussion.

Click here to download the full agenda for the CX Retail Exchange to find out more!