Freshworks provides leading customer engagement products. Our customer engagement suite consists of Freshdesk, Freshchat and Freshcaller.
Freshdesk: our omni-channel customer service software allows retailers to bring all channels of customer communication into one place; across email, phone, live chat, social and chatbots, giving a single customer view, which allows them to provide their customers with moments of WOW.
Freshchat: our open messaging tool that allows retailers to engage over live chat, and can also be used to proactively reach out to customers who made need help.
Freshcaller: our call centre software on the cloud.
Our customer engagement suite combined enables customer service teams to gain a single view across all channels.