Jonathan George

Head of Customer Contact Wilko

Over the past 25 years Jonathan has been involved in the establishment and development of customer service, sales and shared service operations within a number of industries including Financial Services, Insurance and Retail.  Across these diverse sectors and industries, he has a track record of leading change and creating a culture that delivers high performance. This has involved establishing the centralised service and sales operations for Specsavers and leading transformational change as Director of Operations at both Axa Insurance, RAC and Barbon Insurance. His strong leadership and people development skills have led to delivering organisational success including leading 3 organisations to be recognised as being a Top 50 Customer Service Centre in the UK. He has led significant change programmes including the implementation of new technologies including CRM solutions, Interaction Analytics, telephony, AI and Robotics.

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