Claire joined Studio Retail Ltd in Jan 2018 as Customer Experience Director, driving the CX roadmap as well as taking responsibility for the UK and Philippines customer service operations with outsourced services across the globe. Recent benchmarks have demonstrated a +10% year on year improvement in Studio’s net promoter score.
Previous to this role, Claire spent 2 years with boohoo.com as Customer Service Director, accountable for a global, multi-lingual customer service operation, launching Customer Services digital platforms for boohoo, Pretty Little Thing and Nasty Gal. She previously held the role of Director of Customer Services for JDWilliams, a FTSE 250 multi-channel retailer with group revenue in excess of £800m.
With over 20 years’ experience in customer service, Claire has delivered transformational projects with significant impact on employees and customers. Her career extends across in-house and outsourced customer service and financial service operations across Afro-Eurasia and the USA.