Claire joined Studio Retail Ltd in Jan 2018 as Customer
Experience Director, driving the CX roadmap as well as taking responsibility
for the UK and Philippines customer service operations with outsourced services
across the globe. Recent benchmarks have demonstrated a +10% year on year
improvement in Studio’s net promoter score.
Previous to this
role, Claire spent 2 years with boohoo.com as Customer Service Director,
accountable for a global, multi-lingual customer service operation, launching
Customer Services digital platforms for boohoo, Pretty Little Thing and Nasty
Gal with. She previously held the role of Director of Customer Services
for JDWilliams, a FTSE 250 multi-channel retailer with group revenue in
excess of £800m.
With over 20 years’ experience in customer service,
Claire has delivered transformational projects with significant impact on
employees and customers. Her career extends across in-house and outsourced
customer service and financial service operations across Afro-Eurasia and the
Check out the incredible speaker line-up to see who will be joining Claire.
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