The CX Retail Exchange UK returns for its 15th year as the UK's leading closed-door forum for senior customer service leaders from pioneering retailers. Across two focused days, you'll connect with true peers who share your level of responsibility, influence and operational reality - benchmarking on the challenges that matter most to customer service and contact centre leaders today.
2026 is a pivotal year for customer service leaders. Join us this July to help lead the shift from reactive support to proactive customer care that reduces churn, drives retention and delivers measurable business value.