THE UK'S PREMIER INVITATION-ONLY EVENT FOR RETAIL'S SENIOR CUSTOMER & EXPERIENCE LEADERS

July 08 - 09, 2024 | HILTON SYON PARK, LONDON

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What is Customer Experience?

Ensuring a great multi-channel customer experience, hinges on an organisations ability to put the customer at the heart of the business. This video, produced by the Customer Management Exchange Network, serves to demonstrate the importance of customer experience in today’s environment touching on critical strategic issues such as customer loyalty, accountability & ROI, social media and customer centricity.

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