In this new video interview, we speak with with Richard Cotter, best-selling author and #retail guru who has built a reputation for the rapid turnaround, transformation and growth of consumer businesses.

As a former pro golfer and lover of high-altitude mountaineering it is no surprise that Richard has taken many learnings from his experience in sport into his roles within business. As the last couple of years have stressed, resilience and preparation are key to future-proof your organisation, and nowadays companies need to be ready for anything.

Richard shares insight into his extensive experience in the retail space, discusses the challenges facing the retail industry today, and tells us more about his upcoming talk at the CX Exchange For Retail in London, next month (18-19 October).