Kimberly Sweeney

Vice President Patient Care Services Roswell Park Comprehensive Cancer Center

CX Healthcare Exchange East - Day 2

8:40 AM Presentation: Turning Patient Anxiety into Trust through Active Listening and Adaptive Communication

Investing in communication ensures every patient feels heard and supported. In this presentation, Kimberly Sweeney of Roswell Park Comprehensive Cancer Center will share how active listening and adaptive communication create true partnerships between clinicians, patients and care teams. Drawing on real-world scenarios across the care journey, learn how aligning communication styles, setting clear expectations and responding effectively to patient concerns can turn anxiety into trust.

• Equip providers with active listening techniques to better meet patient needs, preferences, and communication styles.

• Reduce uncertainty and anxiety by setting realistic expectations and delivering clear, consistent communication throughout the patient journey.

• Adapt communication approaches and leverage team collaboration to ensure every patient feels heard and supported.

Check out the incredible speaker line-up to see who will be joining Kimberly.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com