NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES
October 14-15 2025
| Miami Marriott Biscayne Bay, Florida
Two Sides of the Same Coin: Aligning EX and CX for Success in BFSI
In this article, Ray Harris, Senior Vice President and Senior Director of Client Success at First Citizens Bank, shares insight into how enhancing employee experience within BFSI organizations is critical for improving the customer experience. Read on to discover practical strategies and actionable tips to optimize the employee experience and drive customer satisfaction in the BFSI sector.
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