Building Your Digital-First, CX-First and EX-First Strategy for 2021

2020 was a year for the unexpected. The global pandemic resulted in many operational issues for businesses across the world and customer engagement hubs were put to the test. Many struggled with increasing customer demand, rising volumes and the need to keep up with customer service – all while contact centres were forced to adopt remote working arrangements, inevitably affecting their operations.

CX and CCW Asia Interactive addresses the most pressing challenges facing the contact centre industry today, with implications for a brighter and more competitive future post COVID-19. Senior contact centre leaders and innovators will gather to share strategic insights and capture practical learning points from their regional peers, in order to achieve breakthroughs and rejuvenate the industry to become stronger than ever.