8:00 am - 8:45 am Registration & Coffee & Tea

8:45 am - 9:00 am Chairman’s Opening Remarks

9:00 am - 9:30 am OPENING KEYNOTE: Fusing Digital Experiences and Intelligent Customer Engagement with AI Applications

Mr Joe Lapierre - Managing Director/ Chief Executive Officer, ERGO Digital IT
  • Implementing a holistic AI transformation program that touches operations, technology and talent
  • Driving cognitive intelligence across all facets of customer interactions and service delivery
  • Augmenting AI with your workforce to scale organisational performance and business success

Mr Joe Lapierre

Managing Director/ Chief Executive Officer
ERGO Digital IT

9:30 am - 10:00 am Implications of AI for Insurance: Managing the Risks and Opportunities in Pace of Adoption and Transformation

  • Investigating the potential of AI for the insurance industry and coming to grips with its risks
  • Navigating organisational challenges around people, process and technology that can impede AI adoption
  • Staying ahead of the AI curve to empower profitable insurance growth and customer
experience excellence

10:00 am - 10:30 am Harnessing Machine Learning for Business Process Optimisation and Customer Excellence

  • Establishing a sustainable, cost-effective and inclusive predictive modelling strategy with automated machine learning
  • Deploying machine learning to enable value-added business applications and informed decisionmaking
  • Breaking through the barriers to becoming an AI-driven insurance organisation

10:30 am - 11:15 am Speed Networking & Morning Refreshment Break

11:15 am - 11:45 am Adopting APIs to Facilitate a Digitally-Integrated Insurance Ecosystem

  • How are rapid technology advancements and the spike in connected devices spurring API adoption?
  • Transiting to an open API ecosystem – Impact on scalability, cost-efficiencies and revenue generation
  • Advantages of APIs in enhancing digital capabilities and supporting seamless customer experience

11:45 am - 12:15 pm “Today is the First Day…” – How Wellness is Enhancing Opportunities for Value Creation and Growth

Mr Abraham Lucas - Head of Business Development – Vitality, AIA Group
  • How is the move to real-time services changing customer demands and product expectations?
  • What does a rapid expansion in the volume and quality of customer engagement mean for insurance services?
  • Creating a vision for the integration of new and existing services through customer-facing applications

Mr Abraham Lucas

Head of Business Development – Vitality
AIA Group

12:15 pm - 12:45 pm Reinventing Conventional Insurance Offerings – The Game Changer to Winning New Customers and Revenue Sources

  • Meeting changing customer expectations and preferences on products, services and pricing
  • Launching and modifying products at scale via multiple digital platforms
  • Insurance at the intersection: Repositioning the brand and redesigning operating models

12:45 pm - 2:00 pm Networking Lunch

2:00 pm - 2:30 pm Digital Insurance 2.0: Growing through Frictionless Multi-Channel Distribution

  • Developing a multi-channel distribution strategy to enhance customer acquisition outcomes
  • Synchronising sales and distribution channels for maximum market coverage and customer effectiveness
  • Championing customer-centricity as the cornerstone of a successful omni-channel distribution strategy

2:30 pm - 3:15 pm PANEL: Deploying B2B2C Strategies to Monetise Customer Access and Drive Revenue Streams

Mr Abhishek Rathi - Vice President & Head of Digital, APAC, Prudential Financial
Mr Abraham Lucas - Head of Business Development – Vitality, AIA Group
  • Establishing a proven framework to manage and maintain value through the entire partnership cycle
  • Tailoring and integrating products to the specifics of the partner’s offerings
  • Putting in place an efficient data model to optimise customer journeys and insights sharing

Mr Abhishek Rathi

Vice President & Head of Digital, APAC
Prudential Financial


Mr Abraham Lucas

Head of Business Development – Vitality
AIA Group

3:15 pm - 3:45 pm Afternoon Refreshment Break

3:45 pm - 4:15 pm From Art to Science: Leveraging Data-Driven Underwriting to Meet Industry and Customer Needs of Tomorrow

Mr Andy Gallon - Head of Life Insurance, Barclays UK
  • Structuring, extracting and analysing data quickly and efficiently to reduce underwriting questions
  • Updating data analysis instantaneously to automated demand analysis and generation of personalised product offerings
  • Optimising risk management and customer insights to create personalised recommendations and marketing

Mr Andy Gallon

Head of Life Insurance
Barclays UK

  • Identifying and selecting areas of opportunities to pursue win-win partnerships
  • Innovating value-added offerings and services across digital platforms
  • Fostering effective collaboration to advance your digital insurance ecosys

Mr Craig Ellis

Chief Executive Officer
MSIG Insurance


Mr Walter de Oude

Chief Executive Officer
Singapore Life


Mr Abraham Lucas

Head of Business Development – Vitality
AIA Group


Mr Harpreet Bindra

Global Head of Strategy Insurance
HSBC Group


Ms Wang Ting Poh

Chief Data Scientist
Allianz Singapore

5:00 pm - 5:00 pm Chairman’s Closing Remarks & End of Summit