CONFERENCE DAY TWO: WEDNESDAY 20 MAY 2020
8:00 am - 8:45 am
Registration & Coffee & Tea
8:45 am - 9:00 am
Chairman’s Opening Remarks
9:00 am - 9:30 am
OPENING KEYNOTE: Fusing Digital Experiences and Intelligent Customer Engagement with AI Applications
Mr Joe Lapierre -
Managing Director/ Chief Executive Officer,
ERGO Digital IT
- Implementing a holistic AI transformation program that touches operations, technology and talent
- Driving cognitive intelligence across all facets of customer interactions and service delivery
- Augmenting AI with your workforce to scale organisational performance and business success
9:30 am - 10:00 am
Implications of AI for Insurance: Managing the Risks and Opportunities in Pace of Adoption and Transformation
- Investigating the potential of AI for the insurance industry and coming to grips with its risks
- Navigating organisational challenges around people, process and technology that can impede AI adoption
- Staying ahead of the AI curve to empower profitable insurance growth and customer
experience excellence
10:00 am - 10:30 am
Harnessing Machine Learning for Business Process Optimisation and Customer Excellence
- Establishing a sustainable, cost-effective and inclusive predictive modelling strategy with automated machine learning
- Deploying machine learning to enable value-added business applications and informed decisionmaking
- Breaking through the barriers to becoming an AI-driven insurance organisation
10:30 am - 11:15 am
Speed Networking & Morning Refreshment Break
11:15 am - 11:45 am
Adopting APIs to Facilitate a Digitally-Integrated Insurance Ecosystem
- How are rapid technology advancements and the spike in connected devices spurring API adoption?
- Transiting to an open API ecosystem – Impact on scalability, cost-efficiencies and revenue generation
- Advantages of APIs in enhancing digital capabilities and supporting seamless customer experience
11:45 am - 12:15 pm
Case Study on 30-Day Coverage for Covid-19: Understanding Customer Needs in a Fast-Evolving Outbreak to Create Compelling Insurance Offerings
Mr Dennis Liu -
Senior Vice President & Head, Business Transformation & Technology,
Etiqa Insurance
· Referencing customers needs in light of outbreak situation to design relevant and customised offerings
· Capturing customers effectively with innovative product portfolio
· Delivering value beyond traditional insurance: How can product innovation drive customer growth?
Mr Dennis Liu
Senior Vice President & Head, Business Transformation & TechnologyEtiqa Insurance
12:15 pm - 12:45 pm
Case Study: Revolutionising the Mobile Experience with an AI-Powered All-in-One App
Mr Walter de Oude -
Chief Executive Officer,
Singapore Life
• Providing instant, reliable and relevant health information at fingertips to allow customers to make informed decisions
• Integrating personal health checks seamlessly to provide a holistic health management for customers
• Weaving in innovative offerings from global and local providers of health services in the app to cater the growing healthcare needs for customers on-the-go
12:45 pm - 2:00 pm
Networking Lunch
2:00 pm - 2:30 pm
Digital Insurance 2.0: Growing through Frictionless Multi-Channel Distribution
- Developing a multi-channel distribution strategy to enhance customer acquisition outcomes
- Synchronising sales and distribution channels for maximum market coverage and customer effectiveness
- Championing customer-centricity as the cornerstone of a successful omni-channel distribution strategy
2:30 pm - 3:15 pm
PANEL: Deploying B2B2C Strategies to Monetise Customer Access and Drive Revenue Streams
Mr Abhishek Rathi -
Vice President & Head of Digital, APAC,
Prudential Financial
Mr Laurens Koppelaar - Singapore Chief Executive Officer & Head of International, Symbo Insurance
Mr Chris Toft - Head of Insurance, APAC, Cover Genius
Mr Amreesh Kher - Senior Vice President & Head Branch Banking-Axis Relationship, Max Life Insurance Company
- Establishing a proven framework to manage and maintain value through the entire partnership cycle
- Tailoring and integrating products to the specifics of the partner’s offerings
- Putting in place an efficient data model to optimise customer journeys and insights sharing
Mr Laurens Koppelaar
Singapore Chief Executive Officer & Head of InternationalSymbo Insurance
Mr Amreesh Kher
Senior Vice President & Head Branch Banking-Axis RelationshipMax Life Insurance Company
3:15 pm - 3:45 pm
Afternoon Refreshment Break
3:45 pm - 4:15 pm
From Art to Science: Leveraging Data-Driven Underwriting to Meet Industry and Customer Needs of Tomorrow
Mr Andy Gallon -
Head of Life Insurance,
Barclays UK
- Structuring, extracting and analysing data quickly and efficiently to reduce underwriting questions
- Updating data analysis instantaneously to automated demand analysis and generation of personalised product offerings
- Optimising risk management and customer insights to create personalised recommendations and marketing
4:15 pm - 5:00 pm
PANEL: The Future Insurance Marketplace: Shifting from Digital Channels to Ecosystem-Focused
Mr Craig Ellis -
Chief Executive Officer,
MSIG Insurance
Mr Abraham Lucas - Head of Business Development – Vitality, AIA Group
Mr Harpreet Bindra - Global Head of Strategy Insurance, HSBC Group
Ms Wang Ting Poh - Chief Data Scientist, Allianz Singapore
Mr Alvin Nand - Chief Operating Officer, Head of Global Operational Transformation, QBE Insurance Asia
- Identifying and selecting areas of opportunities to pursue win-win partnerships
- Innovating value-added offerings and services across digital platforms
- Fostering effective collaboration to advance your digital insurance ecosys
Mr Alvin Nand
Chief Operating Officer, Head of Global Operational TransformationQBE Insurance Asia
