23 - 24 July, 2019
PARKROYAL on Beach Road, Singapore, Singapore

CONFERENCE DAY TWO: WEDNESDAY 24 JULY 2019

8:00 am - 8:45 am Registration & Coffee & Tea

8:45 am - 9:00 am Chairman’s Opening Remarks

Mr Shashank Singh, Digital Transformation Officer at Pramerica Financial

Mr Shashank Singh

Digital Transformation Officer
Pramerica Financial

PLENARY SESSIONS: GOVERNANCE MODELS & ENTERPRISE ARCHITECTURE

9:00 am - 9:30 am OPENING KEYNOTE: A Renewed Focus to Customer Experience and the Strategic Shift to Digital

 Putting customer centricity at the heart of business transformation
 Fusing digital and experience to meet and exceed today’s customer expectations
 Driving value for today’s digitally-empowered customers
Mr Francesco Lagutaine, Chief Marketing & Experience Design Officer at Manulife Asia

Mr Francesco Lagutaine

Chief Marketing & Experience Design Officer
Manulife Asia

 Moving from traditional IT infrastructure to infrastructure as a utility – What are the challenges and opportunities?
 Infusing digital to support business growth, functionality and agility
 Enabling seamless service delivery with a digital-ready operating model
Mr Nelson Tham, Vice President – Business Management, Digitisation & Automation at Swiss Re

Mr Nelson Tham

Vice President – Business Management, Digitisation & Automation
Swiss Re

Mr Mike Eksteen, Vice President, Chubb Digital – APAC at Chubb

Mr Mike Eksteen

Vice President, Chubb Digital – APAC
Chubb

Mr Nirupam Das, Chief Information Officer at Liberty Insurance

Mr Nirupam Das

Chief Information Officer
Liberty Insurance

10:15 am - 10:45 am Staying Ahead of the Industry Innovation Curve with an Ecosystem-Based Insurance Model

 Insurance beyond digital: The rise of ecosystems and platforms
 Harnessing digital technology to originate new products and value-added services
 Broadening platforms, ecosystems and an aggregated mixture of brands, products ad services for new revenue generation
Mr Takayuki Sumi, Global Head - Tokio Marine Innovation Lab | Head, Digital Strategy & Synergy Division at Tokio Marine Holdings

Mr Takayuki Sumi

Global Head - Tokio Marine Innovation Lab | Head, Digital Strategy & Synergy Division
Tokio Marine Holdings

10:45 am - 11:30 am Speed Networking & Morning Refreshment Break

 Tracking generational changes in customer preferences and expectations
 Maximising sales and marketing outreach with the right strategies and distribution channels
 Performance measurement and benchmarking in taking distribution effectiveness to the next level
Mr Jason Cheung, Chief of Agency, GI Distribution at AXA Singapore

Mr Jason Cheung

Chief of Agency, GI Distribution
AXA Singapore

Mr Gavin Gollogley, Head of Digital, Asia at Sun Life Financial

Mr Gavin Gollogley

Head of Digital, Asia
Sun Life Financial

Mr Julian Mengual, Chief Executive Officer – Southeast Asia & Regional Health Solution at Cigna Thailand

Mr Julian Mengual

Chief Executive Officer – Southeast Asia & Regional Health Solution
Cigna Thailand

Ms Grace Tng, Executive Director, Head of Bancassurance Singapore at DBS Bank

Ms Grace Tng

Executive Director, Head of Bancassurance Singapore
DBS Bank

12:15 pm - 12:45 pm Commercialising Digital-Only Distribution Channels for Effective Customer Outreach

 Evaluating and analysing online traffic capture and conversions
 Launching and modifying products at scale via multiple digital platforms
 Proven approaches to delivering on mobile-first insurance distribution
Mr Dennis Liu, Executive Vice President & Head, Business Transformation & Technology at Etiqa Insurance

Mr Dennis Liu

Executive Vice President & Head, Business Transformation & Technology
Etiqa Insurance

12:45 pm - 2:00 pm Networking Lunch

2:00 pm - 2:30 pm Shaping New User Experience and Customer Engagement with Digital Insurance Platforms

 Evaluating key challenges in driving effective digital marketing and distribution engagement
 Enhancing digital capabilities to better engage and service connected customers
 Going beyond transactional platforms to engage and delight customers
Mr Joe Durkan, Regional Alternative Distribution Leader - Asia Pacific at Life Re

Mr Joe Durkan

Regional Alternative Distribution Leader - Asia Pacific
Life Re

 Referencing customer profiles, demographics and needs to design relevant and customised offerings
 Capturing the next generation of customers with data-driven product management
 Delivering value beyond traditional insurance: How can product innovation drive customer growth?
Mr Frank Stevenaar, Chief Financial Officer & Co-Founder at GoBear

Mr Frank Stevenaar

Chief Financial Officer & Co-Founder
GoBear

Ms Juliana Chua, Head of Digital Transformation at NTUC Income

Ms Juliana Chua

Head of Digital Transformation
NTUC Income

Mr David Kohler, Regional Head, Experience Design & Culture at Generali Asia

Mr David Kohler

Regional Head, Experience Design & Culture
Generali Asia

Mr Saibal Bhattacharya, Head of Products & Underwriting at FWD Insurance

Mr Saibal Bhattacharya

Head of Products & Underwriting
FWD Insurance

3:15 pm - 3:45 pm Afternoon Refreshment Break

3:45 pm - 4:15 pm Applying Design Thinking to Create Customer-Centric Products

 Charting a path to customer centricity: How design thinking can transform life insurance
 Monetising the use of design thinking to improve product development
 Promoting creative and non-linear approaches to product innovation
Mr David Kohler, Regional Head, Experience Design & Culture at Generali Asia

Mr David Kohler

Regional Head, Experience Design & Culture
Generali Asia

4:15 pm - 4:45 pm CLOSING KEYNOTE: Emerging InsurTech Trends: Separating Hype from Reality to Shape Your Digital Insurance Strategy

 Adopting a holistic AI transformation program and harnessing the power of cognitive
 Using AI to increase customer lifetime value and positively impact the bottom line
 Blending AI with human capital to scale organisational performance and business success
Mr Hugh Terry, Founder at The Digital Insurer

Mr Hugh Terry

Founder
The Digital Insurer

4:45 pm - 5:00 pm Chairman’s Closing Remarks & End of Summit