19 - 20 May, 2020 | Singapore

CONFERENCE DAY TWO: WEDNESDAY 20 MAY 2020

8:00 am - 8:45 am Registration & Coffee & Tea

8:45 am - 9:00 am Chairman’s Opening Remarks

9:00 am - 9:30 am OPENING KEYNOTE: Fusing Digital Experiences and Intelligent Customer Engagement with AI Applications

Mr Joe Lapierre - Managing Director/ Chief Executive Officer, ERGO Digital IT
  • Implementing a holistic AI transformation program that touches operations, technology and talent
  • Driving cognitive intelligence across all facets of customer interactions and service delivery
  • Augmenting AI with your workforce to scale organisational performance and business success
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Mr Joe Lapierre

Managing Director/ Chief Executive Officer
ERGO Digital IT

9:30 am - 10:00 am Implications of AI for Insurance: Managing the Risks and Opportunities in Pace of Adoption and Transformation

  • Investigating the potential of AI for the insurance industry and coming to grips with its risks
  • Navigating organisational challenges around people, process and technology that can impede AI adoption
  • Staying ahead of the AI curve to empower profitable insurance growth and customer
experience excellence

10:00 am - 10:30 am Harnessing Machine Learning for Business Process Optimisation and Customer Excellence

  • Establishing a sustainable, cost-effective and inclusive predictive modelling strategy with automated machine learning
  • Deploying machine learning to enable value-added business applications and informed decisionmaking
  • Breaking through the barriers to becoming an AI-driven insurance organisation

10:30 am - 11:15 am Speed Networking & Morning Refreshment Break

11:15 am - 11:45 am Adopting APIs to Facilitate a Digitally-Integrated Insurance Ecosystem

  • How are rapid technology advancements and the spike in connected devices spurring API adoption?
  • Transiting to an open API ecosystem – Impact on scalability, cost-efficiencies and revenue generation
  • Advantages of APIs in enhancing digital capabilities and supporting seamless customer experience

11:45 am - 12:15 pm “Today is the First Day…” – How Wellness is Enhancing Opportunities for Value Creation and Growth

Mr Abraham Lucas - Head of Business Development – Vitality, AIA Group
  • How is the move to real-time services changing customer demands and product expectations?
  • What does a rapid expansion in the volume and quality of customer engagement mean for insurance services?
  • Creating a vision for the integration of new and existing services through customer-facing applications
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Mr Abraham Lucas

Head of Business Development – Vitality
AIA Group

12:15 pm - 12:45 pm Reinventing Conventional Insurance Offerings – The Game Changer to Winning New Customers and Revenue Sources

  • Meeting changing customer expectations and preferences on products, services and pricing
  • Launching and modifying products at scale via multiple digital platforms
  • Insurance at the intersection: Repositioning the brand and redesigning operating models

12:45 pm - 2:00 pm Networking Lunch

2:00 pm - 2:30 pm Digital Insurance 2.0: Growing through Frictionless Multi-Channel Distribution

  • Developing a multi-channel distribution strategy to enhance customer acquisition outcomes
  • Synchronising sales and distribution channels for maximum market coverage and customer effectiveness
  • Championing customer-centricity as the cornerstone of a successful omni-channel distribution strategy

2:30 pm - 3:15 pm PANEL: Deploying B2B2C Strategies to Monetise Customer Access and Drive Revenue Streams

Mr Abhishek Rathi - Vice President & Head of Digital, APAC, Prudential Financial
Mr Abraham Lucas - Head of Business Development – Vitality, AIA Group
  • Establishing a proven framework to manage and maintain value through the entire partnership cycle
  • Tailoring and integrating products to the specifics of the partner’s offerings
  • Putting in place an efficient data model to optimise customer journeys and insights sharing
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Mr Abhishek Rathi

Vice President & Head of Digital, APAC
Prudential Financial

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Mr Abraham Lucas

Head of Business Development – Vitality
AIA Group

3:15 pm - 3:45 pm Afternoon Refreshment Break

3:45 pm - 4:15 pm From Art to Science: Leveraging Data-Driven Underwriting to Meet Industry and Customer Needs of Tomorrow

Mr Andy Gallon - Head of Life Insurance, Barclays UK
  • Structuring, extracting and analysing data quickly and efficiently to reduce underwriting questions
  • Updating data analysis instantaneously to automated demand analysis and generation of personalised product offerings
  • Optimising risk management and customer insights to create personalised recommendations and marketing
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Mr Andy Gallon

Head of Life Insurance
Barclays UK

  • Identifying and selecting areas of opportunities to pursue win-win partnerships
  • Innovating value-added offerings and services across digital platforms
  • Fostering effective collaboration to advance your digital insurance ecosys
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Mr Craig Ellis

Chief Executive Officer
MSIG Insurance

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Mr Walter de Oude

Chief Executive Officer
Singapore Life

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Mr Abraham Lucas

Head of Business Development – Vitality
AIA Group

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Mr Harpreet Bindra

Global Head of Strategy Insurance
HSBC Group

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Ms Wang Ting Poh

Chief Data Scientist
Allianz Singapore

5:00 pm - 5:00 pm Chairman’s Closing Remarks & End of Summit

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