Mr Joe Lapierre

Managing Director/ Chief Executive Officer ERGO Digital IT

CONFERENCE DAY TWO: WEDNESDAY 20 MAY 2020

Wednesday, May 20th, 2020

9:00 AM OPENING KEYNOTE: Fusing Digital Experiences and Intelligent Customer Engagement with AI Applications

  • Implementing a holistic AI transformation program that touches operations, technology and talent
  • Driving cognitive intelligence across all facets of customer interactions and service delivery
  • Augmenting AI with your workforce to scale organisational performance and business success

PRE-CONFERENCE WORKSHOP: MONDAY 18 MAY 2020

Monday, May 18th, 2020

9:00 AM Driving Continuous Innovations via Healthcare Technology Partnerships

Key Learning Outcomes:
  • Assessing the challenges of integrating healthcare technology within your infrastructure and product portfolio
  • Providing an open space to test new ideas with employees and technology partners
  • Designing lean and agile programmes that drive innovation to improve insurance processes and operations

Check out the incredible speaker line-up to see who will be joining Joe.

Download The Latest Agenda