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To deliver a superior customer experience, insurers need to perfect the customer journey across all stages from pre-purchase though to claims. Customers see each event as steps in a single journey to meet an important need and expect the experience to be as seamless as possible. In this report, we...

The insurance industry is on the verge of a dramatic shift in how it operates and serves its customers. Driven by advanced technologies and ever-rising consumer expectations, Asian insurers are taking a more proactive approach to win the future.With so much at stake, and the myriad of choices available for...

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Artificial Intelligence continues to demonstrate its significant disruptive potential in multiple industries across the Asia-Pacific region, including healthcare, energy, hospitality and, of course, global finance. With its large-scale, repeatable yet often complex operations, the insurance sector is a prime candidate for disruption as AI begins to unlock the true value...

In this 21 st Century digital age, we expect services to be seamless, on-demand and bespoke, a culture created by the so-called “Amazon effect.” The insurance industry is notorious for lacking behind other industries in the quest to modernise, but there are a few notable exceptions. Here, we explore five...

The insurance industry is on the lookout to improve, adapt and modernise for the 21st Century consumer. Adopting an API strategy could be the ticket to improving the insurance digital end-to-end experience and deliver better customer experience. In this report, we answer the following questions:What do APIs do?Why APIs are...

In this 21 st Century digital age, we expect services to be seamless, on-demand and bespoke, a culture created by the so-called “Amazon effect.” The insurance industry is notorious for lacking behind other industries in the quest to modernise, but there are a few notable exceptions. Here, we explore five...

Artificial Intelligence continues to demonstrate its significant disruptive potential in multiple industries across the Asia-Pacific region, including healthcare, energy, hospitality and, of course, global finance. With its large-scale, repeatable yet often complex operations, the insurance sector is a prime candidate for disruption as AI begins to unlock the true value...

See who you could meet at Digital Transformation for Insurance 2019!

The insurance industry is in the midst of a shake-up when it comes to digital transformation. It must innovate to stay relevant and to meet rising customer expectations.In this article we explore how the trailblazers in the industry are using innovative products and technology to disrupt traditional business models and...

In this report, we explore ways in which a digital transformation across each phase of the customer journey can be implemented by insurers to improve their customer experience. It covers:Pre-purchase, PurchaseClaims.

The insurance industry is on the verge of a dramatic shift in how it operates and serves its customers. Driven by advanced technologies and ever-rising consumer expectations, Asian insurers are taking a more proactive approach to win the future.With so much at stake, and the myriad of choices available for...

See who you could meet at Digital Transformation for Insurance 2018!

Digital transformation is no small feat for insurance companies as they face inflexible legacy systems and a culture that is notorious in its resistance to change. Yet change they must if they want to succeed in the age of the customer. Customer centricity is more important than ever when it...

Traditionally, the insurance industry has always been more of a follower than a leader when it comes to adopting new technological innovations. However, currently we’re seeing a significantly speedier approach being taken by an increasing number of leading insurers who want to leverage the most important tech trends and innovations....

In order for insurance companies to thrive in the fast-paced digital landscape of the globally interconnected economy, it is essential that they seek out and fully engage with new opportunities brought about via digital transformation. Download the article to know more about it.

This article outline the revolutionary capabilities of the most exciting emerging technologies relevant to their potential impact on the insurance industry, as well as a selection of case studies highlighting how early adopters are already utilising them to great effect. Download today to know more about that.

To offer policy, quickly, conveniently and competitively, insurers cannot afford to rely on outdated mindsets, as they will quickly find themselves falling to the rapidly changing market dynamics that are currently shaping the insurance industry. The following article examine why a digitised approach to customer experience is fast becoming a...

To fully engage and ultimately satisfy the individual customer, an insurer must have the following four processes successfully implemented:Effective data collection and storageComprehensive data analysisIntegrating CEMContinual innovation and experimentationDownload the full report to find out more.

According to a recent study undertaken by Bain & Co, 80% of companies surveyed believe they provide a “superior experience” but only a mere 8 percent of companies had customers who agreed with that stance.So, is trust the biggest issue here? In this report, we examined what are the reasons...

-Presented by Dr Kumud BORDOLOI, Chief Underwriting Officer - Health & Health Business Partner - Life, AXAThis presentation covers the following:Underwriting & ProcessAutomationIntelligent UnderwritingHow does it workBenefitsTake aways  

-Presented by Dennis Liu, EVP & Head of Business Transformation and Technology, Etiqa Insurance Pte.Ltd  This presentation covers how Etiqa Insurance has successfully commercialising digital‐only distribution channels for effective customer outreach via the following:Digital Marketing Customer eXperienceProduct & ServiceInnovation

Simon Johnson, Head of Claims at QBE Insurance discusses the result of digitisation in the business- efficiency gains of up to 30% with digital self-servicing, straight-through processing and lower call volume. 

Richard Turrin, Innovation Advisor at Singapore Life shares the real life, fun examples of how AI is changing the way that wealth managers interact with clients.