Pascal Gerard DANIEL is a customer experience professional and expert in developing and implementing business transformations in areas of sales; customer services; quality and operations. He is currently the Head of Customer Success, Asia Pacific & Japan, Nokia. He is experienced in scaling-up Design Thinking and continuous improvement practises as a tool to drive customer delight; employee engagement and helping clients to capture the value of 5G; IoT; automation and Industry 4.0. Pascal holds Design Thinking Advanced facilitation certification based on IDEO & Stanford school of Design curriculum; is Services Excellence coach from Up’ Your services and Lean Black Belt practitioner. He enabled thousands of people and leaders across 4 continents to develop customer-centric culture and is a regular keynote speaker on topics of services excellence; operational excellence; creative problem solving and customer experience transformation.