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View Your Event Guide – Customer Show Asia 2020

Revolutionising Customer Service, Interactions & Experiences in the Age of Digital in the theme of March's Customer Show Asia 2020 in Singapore.Join regional customer experience and contact centre leaders to hear innovative strategies and exchange know-hows on delivering exceptional ...

Featured Download

4 Ways To Increase Customer Satisfaction While Reducing Costs in your Contact Centre

Deep down, we know that “what is good for the customer is good for the business.” Unfortunately, we so often forget this concept when shaping our customer contact strategies.Break this bad habit by discovering how you can simultaneously maximising customer satisfaction and profit in our ex ...

4 Reasons Why Reducing Agent Effort Should Be Your Contact Centre Top Priority

What keeps customer contact leaders up at night? Common answers include reducing costs, creating mo ...

Maintaining The Personal Touch In Customer Contact - Interview with AXA

In a truly customer-centric organization, technology will not have a negative impact on humanity. It will not even have a neutral effect. It will have a truly positive one. It will drive a new (yet still efficient) caliber of engagement. Connections will be stronger, more meanin ...

Contact Centres Asia 2018 Post Show Report

The 9th Contact Centres Asia Summit was a huge success and our best show yet! The event has witnessed year-on-year growth providing inspirational ideas and key takeaways to advance the role of contact centres into customer engagement and experience hubs that drive business performance and revenue ...

5 Factors Impacting Customer Contact Strategy

Customer satisfaction has always been the ultimate contact centre goal. Combining people, process and technology to maximise satisfaction sounds simple! However there are a number of variables that create new challenges - and opportunites.To enable you to deliver contact centre excellence, ...

Implementing AI and RPA Technology to Improve Efficency and CX

Research from IBM suggests that an amount in the region of $1 trillion is spent on 265 billion customer service calls each year. Despite great technological strides and innovations being made in the contact centre industry, billions of these calls end in an unsatisfactory manner, with an estimate ...

Brochure

View the Smart Logistics Asia 2020 Online Event Agenda

Smart Logistics Asia 2020 is THE platform for you to learn from and network with senior business leaders across multiple industries and sectors. Our stellar line-up of logistics and supply chain experts will exchange knowledge on how to leverage technology for effective transformation and integration, in addition to reducing costs,...

Sponsor Information

2020 Sponsorship Prospectus

Interested in getting more information about partnering with CCW Asia? View the 2020 prospectus and learn about sponsorship opportunities and how we can improve your ROI. Email sponsorship@iqpc.com.sg to receive a copy via email.

Additional Content Download

Customer Show Asia 2020 On-Floor Theatres Guide

Customer Show Asia launched four *free-to-attend on-floor theatres, which give opportunity to upskill and reskill customer-related job functions in the market. The four on-floor theatres are designed to provide training for different skillsets such as brand experience, customer service excellence, customer loyalty, and customer privacy and data protection. These on-floor...

The Past, Current & Future for Contact Centres

This easy-to-read infograph will show you the key trends and major differentiators of the past, current and future of contact centres. 

The Checklist to Drive a Unified Customer Experience

To reach customer excellence you need to offer your customers the best, seamless experience possible. This means moving towards a model of one point of contact for the customer or if not the same contact then the same experience across channels i.e. an omnichannel approach. Marion Armand is Head of...

Driving a Unified Customer View for Better Customer Experience

To reach customer excellence you need to offer your customers the best, seamless experience possible. Marion Armand, Head of Customer Excellence Asia Pacific at Merck, sits down with us to discuss in detail how she came to Singapore from Europe to lead customer excellence and drive the teams to offer...

Awards

CCW Asia 2020 Awards Brochure

The CCW Asia Excellence Awards will honour, recognise and promote individuals and teams who have made a commitment to driving superior contact centre performance and customer excellence. The Awards are dedicated to recognising worldclass thinking, creativity and execution across the full spectrum of contact centre functions.The Awards are judged by...

CCW Awards Application Form 2020 - Best Customer Service

This category recognises the contact centre that promotes exceptional end-to-end customer experience by putting their customers at the heart of every process and operation.Fill up your business contact and download the form now.

CCW Awards Application Form 2020 - Best In Class Contact Centre (100 Seats over)

This category awards the contact centre that sets a vision for world-class service excellence and rallies the team to deliver on that vision.Fill up your business contact and download the form now.

CCW Awards Application Form 2020 - Best In Class Contact Centre (100 Seats under)

This category awards the contact centre that sets a vision for world-class service excellence and rallies the team to deliver on that vision.Fill up your business contact and download the form now.

CCW Awards Application Form 2020 - Best In Class Digital Contact Centre

This category recognises the delivery of exceptional customer service across various digital channels and touchpoints. Fill up your business contact and download the form now.

CCW Awards Application Form 2020 - Best People & Culture

This category celebrates the organisation that invests in their employees and creates a culture that inspires outstanding service and excellence.Fill up your business contact and download the form now.

CCW Awards Application Form 2020 - Most Innovative Contact Centre of the Year

This category shines the spotlight on contact centres that have achieved significant growth and demonstrated positive business impact through innovation. They are bold, creative and constantly exploring opportunities to improve performance and scale operations across all aspects of people, process and technology.Fill up your business contact and download the form...

2019 Event Presentations

Maintaining the Personal Touch

The human touch remains highly important for the insurance industry. In the midst of business digitalisation, how can customer contact leaders invest in the right mix of humans and machines to optimise interactions with their customers?Having worked on AI projects across various customer touchpoints, AXA Hong Kong's Head of Customer...

Beyond Migration to the Cloud: Making Contact Centres Unified, Collaborative and Intelligent

Travelport's Regional Director & Head of Customer Support – Asia Pacific, Glenn Birkelev share how you can create contact centres as a strategic resource to drive customer experience for business value creation and differentiation.