Test-Bedding the Metaverse as a Major Touchpoint in the Customer Journey25 March 2025 | Singapore The Metaverse is rapidly evolving from a trend to a necessity for businesses to stay competitive, especially when it comes to attracting the next generation of consumers who are accustomed to immersive digital experiences. The...

Enabling Hyper-Personalised Interaction at Scale for the Diverse and Growing Consumer Base 26 March 2025 | Singapore Due to the recent advancement of AI in conversation simulation, businesses are rapidly adopting conversational AI tools to deliver exceptional customer service through personalised interactions at scale. The Conversational AI will address challenges...

Transforming Customer Service Operations to be Agile and Adaptive in the Age of Technological Disruption 25 March 2025 | Singapore In today’s tech-driven world, customer expectations are high. Customers demand fast, personalised service and are more informed about their rights. Businesses need to adapt their customer service strategies to provide...

Elevating EX to Achieve CX Excellence 26 March 2025 | Singapore Recognising the strong connection between employee experience (EX) and customer experience (CX), businesses are prioritising EX initiatives. The Employee Experience will explore best practices for designing engaging employee experiences, leveraging technology for success, and using EX to attract, retain...

Discover how The Customer Show Asia 2025 can propel you towards achieving your business objectives and forge connections with the most influential figures in Asian CX.Unparalleled Networking and Lead Generation Opportunities:Connect directly with decision-makers: The Customer Show Asia 2025 is a magnet for industry leaders actively seeking cutting-edge solutions to...

Find out what when on at the inaugural edition of The Customer Show Asia! Asia's one and only meeting place that brings together everyone involved in the customer journey. Download the report to learn more. 

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Uncertain about the differences between The Customer Show Asia, Customer Contact Week Asia and CX Asia Week? Check out this overview for a clearer picture. If you require more information, please feel free to reach out to Melanie Ong, our Marketing Lead at Sponsorship@iqpc.com.sg.

During this industry-leading event, Customer Contact Week Asia 2022, we conducted pollings and interviews to understand where the industry sits in this space, what businesses are doing at the moment, and more importantly what plans they have in the near future. Read on to find out more about what your...

Voice of the Customer (VOC) feedback is one of the most effective resources brands have for determining customer sentiment and how effective their current CX strategy is. How to drive customer-centricity with VOC and automation follows CXN Live: Voice of the Customer APAC 2022, during which customer experience experts from...

Against a backdrop of increasingly fickle customers and labour shortages, CX in 2023 requires agile management, cultural change and financial investment in new and emerging technologies. These are some of the findings from The Global State of CX 2023, our flagship research report brought to you in association with Talkdesk....

During CX Asia Week 2022, we conducted pollings and interviews to understand the industry's current position and its future direction. Industry leaders shared on the immense potential of CX as well as what the industry can do to capitalize on these opportunities. Read on to find out more about what your...

4 out of 5 customers prefer to resolve their issues themselves before contacting customer service representatives. With such a preference for self-services, how can brands engage customers while ensuring a consistent customer experience (CX) across all their channels? In this report, we interviewed 2 CX experts to understand how they...

A deep dive into how APAC brands are capitalizing on the growing number of digital consumers with sophisticated experience management techniques such as predictive CXDownload this report to learn: The current state of predictive CX in APAC How to overcome common hurdles to implementing predictive CX Key learnings from CX...

Brands today are struggling to engage and reach out to customers from different generations. Besides having to contend with savvier consumers in an increasingly digital world, they have to learn the various consumption patterns of multi-generational customers. Today, Customers are willing to walk away from brands that fail to live...

The expectations of customer experience leaders continue to grow. Deliver exceptional experiences, recruit, train and retain solid agents and of course, do it all while maintaining operational efficiency and reducing costs. As if these pressures alone aren’t enough, leaders need to also manage the proliferation of digital channels like email,...

Messaging is no longer just about texting back and forth. Advanced capabilities like chatbots can help you use messaging to engage prospects at scale and strengthen your customer relationships. Because technology allows messaging to be so useful, 85% of consumers surveyed say they want the option to message brands, making...

Contact centres have long been the primary point of connection between a brand and its customers - but expectations are changing. Standards for excellent customer service are increasing, and since the pandemic erupted across the globe, enterprises must learn to navigate a new normal. The remaining agents have to adapt...

Businesses must constantly enhance the experiences they deliver. Why? Because otherwise brands risk losing clientele to competitors due to the rising customer expectations. The World Economic Forum (WEF) has found that Asia-Pacific (APAC) is home to over 55 percent of consumers globally, meaning the region holds vast opportunities for brands....

Customer expectations for Web 3.0 are sky-high. The emerging metaverse signifies a major shift in how consumers spend time and money. The next wave of disruption spells opportunity for both high-tech and traditional brands, but there’s a catch: consumers expect ultra-intuitive experiences. And they’ll need to feel safe and comfortable...