Industry Benchmarking Report - Conducted March 2022

Industry Benchmarking Report - Conducted March 2022

During this industry-leading event, Customer Contact Week Asia 2022, we conducted pollings and interviews to understand where the industry sits in this space, what businesses are doing at the moment, and more importantly what plans they have in the near future. Read on to find out more about what your industry peers are doing in this space – and how you benchmark against them


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