How can CX Leaders Tap on the Metaverse to Deliver Greater CX?

Industry Leaders acknowledge that the Metaverse is already in its defining stage, and has its pros & cons depending on its desired usage. In terms of Customer Experience, it is important for us to study & realize the potential within this space and utilize it properly to have the right solution/design for customers.

Leaders within the CX Community acknowledge the existence & importance of the metaverse in providing engaging experiences for customers. We asked some CX leaders on what advice would they have for organizations to tap into the metaverse. Check out the video to see what they have to say!

Featuring:

• Lolitta Sufian, Chief Experience Officer, Telekom Malaysia
• Wilmer Ryan Cu, Global Marketing Director, Asia Pacific Design, Wella Company
• Neha Singla, Global Head of Monetization Products, Tiktok
• David Chung, Senior Marketing Manager, Trans Eurokars, Mazda
• Alp Altun, Head of Transformation Programme, Prudential
• Sandra de Zoysa, Group Chief Customer Officer, Dialog Axiata
• Martin Head, GM, Customer Support Innovation, Fujifilm Business Innovation Asia Pacific
• Ryan Mascarenhas, Group Chief Customer Officer, Bolttech

Happening at the Suntec Convention & Exhibition Centre, Singapore, this mega-expo will bring together the CX, Digital Experience, & Marketing community with over 1000 visitors and 90 industry speakers. Download the agenda to see what you can look forward to for this mega-expo.