Omnichannel customers are proven to spend 208% more than customers who shop in store only. And the business opportunities will only continue to intensify, as new digital technologies and touchpoints emerge.
• From online and offline touchpoints to journeys: Grasp the true dimensions of customer centricity
• Gain insights on linking customer journeys to critical business outcomes
• Recognise the importance of uniting expectations of customers, distributors and value chain employees to deliver greater value and improved efficiencies