Craig James

Principal, XM Scientist Qualtrics


Tuesday, September 22nd, 2020

2:50 PM Roundtable B: Work Different: Making the new normal the new better in Telecommunications

  • Explore the 4 stages of re-adjusting CX programs in telco to successfully navigate this new reality
  • Move beyond measurement to innovate, build, and deliver what customers and employees want most by becoming more attuned to people's needs
  • Rapidly launch, optimise, and expand digital offerings to satisfy demands and changing preferences and behaviours
  • Learn to automate and personalise key moments at scale throughout the customer journey using the leading system of action
  • Identify and capitalise on emerging behaviours and trends

Check out the incredible speaker line-up to see who will be joining Craig.

Download The Latest Agenda