Bernice Klaassen

Head of Customer Insights, APAC, Middle East, Europe Citi

Main Conference Day Two

Wednesday, September 25th, 2019

1:45 PM PANEL: How to Best Acquire, Analyse and Extract Valuable Feedback

        Stressing the challenges and exchanging effective strategies on collecting customer feedback across multigenerational  customer groups
        Evaluating feedback with a clear understanding of segment-specific customer expectations, priorities and preferences
        How do you then deliver a personalised, inclusive yet harmonised CX strategy? 

Check out the incredible speaker line-up to see who will be joining Bernice.

Download The Latest Agenda