Head of Customer Insights, APAC, Middle East, Europe
Main Conference Day Two
Saturday, January 9th, 2021
1:10 PM PANEL: How to Best Acquire, Analyse and Extract Valuable Feedback from Your Multi-Generational Customers
● Stressing the challenges and exchanging effective strategies on collecting customer feedback across multigenerational customer groups
● Evaluating feedback with a clear understanding of segment-specific customer expectations, priorities and preferences
● How do you then deliver a personalised, inclusive yet harmonised CX strategy?