Bernice Klaassen, Head of Customer Insights, APAC, Middle East, Europe at Citi
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Bernice Klaassen


Head of Customer Insights, APAC, Middle East, Europe
Citi

Check out the incredible speaker line-up to see who will be joining Bernice.

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Main Conference Day Two

Wednesday, September 25th, 2019


1:40 PM PANEL: How to Best Acquire, Analyse and Extract Valuable Feedback from Your Multi-Generational Customers

        Stressing the challenges and exchanging effective strategies on collecting customer feedback across multigenerational  customer groups
        Evaluating feedback with a clear understanding of segment-specific customer expectations, priorities and preferences
        How do you then deliver a personalised, inclusive yet harmonised CX strategy?