Chief Technology Officer LivePerson Alex leads the technology organization at LivePerson, overseeing all R&D globally.
Prior to LivePerson, he was global head of Alexa OS for Amazon.com, running a large, distributed team of developers around the world and leading the development of the core software systems and capabilities that underpin the Alexa platform. Before joining Amazon, Alex served as CTO of McCann Worldgroup — one of the world’s largest marketing organizations with 24,000 staff across more than 100 countries — and CTO for North America and Asia-Pacific at AXA Technologies, where he built large-scale grid computing for predictive modeling. At Thomson Reuters, he oversaw product and technology for news and media, including real-time, AI-driven news curation for financial professionals.
He has also held executive technology leadership positions at TheStreet.com and MTV Networks as CTO of Comedy Central. Alex started his career as an engineer in New York City, working on real-time data feeds. He has an MBA from Duke University.
90% of consumers start researching and shopping online, but less than 15% of sales happen online. Consumers need to ask questions, get advice, and understand options before they make purchases. Conversational commerce makes this possible.
• How to move beyond transactional customer service to proactive engagement to transform CX?
• How to effectively scale up customer engagement with enhanced AI capabilities?
• Keeping customers connected through intelligent and impactful customer interactions throughout the customer journey