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Preliminary Agenda - Customer Experience Week Asia 2020

Preliminary Agenda - Customer Experience Week Asia 2020

CX Asia Week is back in Singapore, September 22-25!

CX Asia is going to be BIGGER (500+ attendees!), BETTER (even more content and expanded topic focuses into Design Thinking, Operational Excellence, Service Transformation), and more MEMORABLE (Returning for the 6th year, the CX Asia Excellence Awards) than any CX, or other customer contact event in Asia.

Early speakers include:

  • Anila Fredericks, Head of Customer Service Operations - Telstra
  • Andre Grandt, Customer Experience Lead and Transformation Officer - Roche
  • Darren How, Head of Customer Experience - Singapore Pools
  • Louis Tan, General Manager Customer Operations Asia Pacific, China, Middle East - Shell
  • Manisha Seewal, Group Chief Marketing Officer - CARRO
  • Dex Tan, Vice President, Customer Experience, Product & Strategy - NETS
  • Luke Cream, Customer Experience Leader - 3M
  • Lennard Kwek, Head of Marketing, China & Asia Pacific - Bridgestone
  • Akshay Trivedi, Regional Director - Office of Marketing Value - Digital, Media & Content Excellence, APAC - Johnson & Johnson
  • and More! 
CX Asia 2020 Awards Brochure

CX Asia 2020 Awards Brochure

The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives. 

Returning for a 6th year, the highly-anticipated  2019 CX Asia Excellence Awards is now open for submissions. Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognised awards ceremony this September! All applications are judged by a panel of independent, esteemed CX leaders across Asia with vast experiences in CX and the winners will represent best-in-class organisations of all sizes from Asia across a broad spectrum of industries.  

Download the brochure to find out more. 

Going Beyond the Artificial Intelligence Hype to Create Impactful Macro and Micro CX Moments

Going Beyond the Artificial Intelligence Hype to Create Impactful Macro and Micro CX Moments

Adam Geneave, Chief Customer Happiness Officer at AirAsia was one of our distinguished speakers at CX Asia Week last year. View his presentation on how AirAsia is capitalising on AI to effect positive customer experience – from major digital transformation programmes in the areas of omnichannel, agile improvements with the use of AI for facial recognition to harnessing AI-powered customer insights to create impactful micro-moments including offering umbrellas to passengers in Indonesia and Malaysia during monsoon seasons!

Building a Digitally-Empowered End-to-End Customer Journey

Building a Digitally-Empowered End-to-End Customer Journey

At CX Asia Week 2019, Francesco Lagutaine, Chief Marketing & Experience Design Officer at Manulife presented on Building a Digitally-Empowered End-to-EndCustomer Journey.  In this presentation, he shares how Manulife embarked on a five-year integrated approach to getting their digital foundations right – making strategic investments in areas such as omni-architecture, microservices, APIs, artificial intelligence and more.