CX Asia Week is set to return in Singapore this September. This is Asia’s only event that offers a comprehensive coverage on customer experience.

• 70+ Speakers from across the industry, including Metlife, UBS, Intel, GO-JEK, Citi, AirAsia, Japan Airlines, Pizza Hut and many more
• 6 Unique Streams for your taste on AI-Powered CX, Customer Journeys, Customer Service Digitisation, Customer & CX Insights, Channel Experiences and Service & Experience Transformation
• 25 CX Leaders Interactive Discussion Groups to share wins, challenges and ideas with your industry peers for inspirations as you work on formulating the next step in your CX journey

Take a look at our speakers' line-up and agenda! 

The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives. 

Returning for a 5th year, the highly-anticipated  2019 CX Asia Excellence Awards is now open for submissions. Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognised awards ceremony this September! All applications are judged by a panel of independent, esteemed CX leaders across Asia with vast experiences in CX and the winners will represent best-in-class organisations of all sizes from Asia across a broad spectrum of industries.  

Download the brochure to find out more. 

Today, customers prefer to contact businesses over digital channels rather than voice-based contact centers. While the channels of choice vary by each industry, location, and even company, the following checklist is a high-level list of essential channels that B2C customer service teams should consider in 2019.

The 6th Annual CX Asia Summit concluded on a successful note – a sincere thanks to all industry participants who have participated and contributed at this event. With over 70 thought leaders sharing their perspectives and insights across the 4 day event, we trust you came away with inspirational ideas and key takeaways to advance your CX strategy and vision.

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