CX Asia Week is set to return in Singapore this November. This is Asia’s only event that offers a comprehensive coverage on customer experience.
Take a look at our speakers' line-up and agenda!
The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives.
Returning for a 7th year, the highly-anticipated 2021 CX Asia Excellence Awards is now open for submissions. Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognized awards ceremony. Download the brochure to find out more.
Today, customers prefer to contact businesses over digital channels rather than voice-based contact centers. While the channels of choice vary by each industry, location, and even company, the following checklist is a high-level list of essential channels that B2C customer service teams should consider in 2019.
The 6th Annual CX Asia Summit concluded on a successful note – a sincere thanks to all industry participants who have participated and contributed at this event. With over 70 thought leaders sharing their perspectives and insights across the 4 day event, we trust you came away with inspirational ideas and key takeaways to advance your CX strategy and vision.
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