Prosodica is an AI-enabled voice and speech analytics platform that provides measurements and predictive insights from customer interactions. Our platform integrates with your current workforce optimization tools increasing their effectiveness by adding automated call quality scoring, voice-of-the-customer feedback, event labeling, topic identification, and complaint detection to their reporting and desktop features. Prosodica has been used to automate quality assurance, improve employee development and retention, develop customer journey mapping, and enhance revenue recovery. The platform is flexible, scalable, secure, and can be quickly deployed in most client environments.