Suzi Bentley-Tanner
Partner Gate One Consulting
Agenda Day One
1:55 PM THINK TANK: THE ROI GAP IN MODERN CX: TURNING SPEND INTO BUSINESS PROOF
AI, data and personalisation promise step-change improvements in customer experience, yet many CX leaders still struggle to answer the board’s simplest question: what has this actually changed?
This think tank explores why traditional CX ROI models break down, and how leading organisations are reframing ROI around decisions, behaviours and trust, not just metrics and dashboards.Through peer discussion, we’ll identify practical ways CX leaders can connect investment to outcomes that resonate at board level
Check out the incredible speaker line-up to see who will be joining Suzi.
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