Shri Nandan

VP of AI & Customer Experience Comcast

As a customer-obsessed CX professional Shri has dedicated her career to “meeting the customers where they want to be met”. Product and CX Leadership roles across diverse industries spanning insurance , fintech, pharmaceutical and an advisory role at CMSWire have honed her expertise in digital transformation and product strategy, enabling her to contribute significantly to product and technology advancements.

Agenda Day One

11:35 AM PANEL DISCUSSION: AI OWNERSHIP: WHO DECIDES HOW ITS USED

AI is transforming customer service, but responsibility for it is often unclear. This panel will explore how organisations can align leadership and ensure AI supports customer outcomes.

• Balancing priorities across CX, IT, and Finance.

• Creating governance that avoids risk and duplication.

• Defining clear accountability for AI strategy.

Check out the incredible speaker line-up to see who will be joining Shri.

Download The Latest Agenda

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