Mark Krebs has more than 20 years in executive-level sales, business development, and operations roles – with experience building companies and taking products to market. As Global Vice President, Sales at Celebrus, Mark will focus on managing and driving growth across the Americas by expanding and securing new business, supporting key partnerships, and managing key accounts. He’s committed to helping organizations leverage better data to support key business initiatives.
Many organization have goals for improving Customer Experience (CX) across their websites and mobile apps. To do this effectively, brands must build better approaches to understanding and remembering consumers and their preferences, even when they aren’t logged in. While that is the utopia, the reality is that many organizations will take different paths as they sort out the gaps, challenges, and roadblocks they face when trying to build a program focused on building better experiences for their consumers.
This session will give you some insight into:
- The pitfalls and challenges brands face as they try to go from crawling to running in the CX space
- Stories from the field looking at 3 different types of CX improvements while using a few different technology platforms, and key learnings
Check out the incredible speaker line-up to see who will be joining Mark.
Download The Latest Agenda