Hillel Bierbrier

Vice President - Digital Transformation Northern Trust Corporation

Agenda Day One

11:35 AM PANEL DISCUSSION: AI OWNERSHIP: WHO DECIDES HOW ITS USED

AI is transforming customer service, but responsibility for it is often unclear. This panel will explore how organisations can align leadership and ensure AI supports customer outcomes.

• Balancing priorities across CX, IT, and Finance.

• Creating governance that avoids risk and duplication.

• Defining clear accountability for AI strategy.

Check out the incredible speaker line-up to see who will be joining Hillel.

Download The Latest Agenda

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