Francescamaria Isoardi

Global Head of Learning Essilorluxottica

Sales Enablement & Education Leader with 20+ years' global field experience building scalable learning strategies that accelerate revenue growth, elevate CX excellence, and deliver measurable ROI by transforming frontline insights into high-impact execution, empowering teams to perform and pipelines to thrive.

Agenda Day One

4:55 PM THINK TANK: WHERE AI STILL FAILS CUSTOMERS

AI often struggles when customers need empathy most. This session examines how to close the gap and protect customer relationships in high-stakes moments.

• Identifying scenarios where AI creates frustration.

• Designing escalation models that work.

• Combining speed with human understanding.

Check out the incredible speaker line-up to see who will be joining Francescamaria.

Download The Latest Agenda

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