Dana Infante

Chief of Staff DraftKings

Agenda Day One

3:35 PM PRESENTATION: CLOSING THE CRITICAL INSIGHTS GAP BETWEEN YOU AND YOUR CUSTOMERS

Customers experience your products and services in real-time, yet most organizations learn about issues weeks or even months later. This critical insights gap allows problems to escalate into major customer escalations, revenue loss, operational strain, and brand damage. While customers encounter friction instantly, internal teams remain a step behind, relying on delayed signals and incomplete dashboards.

This session shows how leading companies are closing that gap by detecting problems earlier, surfacing friction traditional tools miss, and aligning Product, Engineering, CX, and Operations around a shared, real- time view of the customer experience.

Check out the incredible speaker line-up to see who will be joining Dana.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com